Shove It

Last week/weekend was a delightful time at Macy's. It was the last of the semi-annual Customer Satisfaction Survey's. As Marshall Fields, we had to have 1000 surveys filled out every spring and fall to gauge who people felt about our store. Our raises were mostly dependent on those scores and how many credit accounts we open. Macy's thought it'd be a great idea to do one last survey. A sort of last hurrah from the old Marshall Fields days in case we would all miss begging people to fill out a survey. Besides, people here aren't angry enough about Macy's taking over, lets give them the chance to formally bitch about it on a survey.

Being a full time Macy's Express person, I got to solicit these surveys twice last week. I loved every minute of it. Not often do you get the opportunity to get rejected by hundreds of strangers a day. Not every job allows you the wide range of responses such as glares, blatant ignorance of your existence, and people who start running away when they see you.

In all fairness I generally do not participate in surveys at stores. But I'm polite about it. Or, if it looks short I'll do it. Ours was 12 questions. Quick. On a 5x7 piece of paper. Short. Report card format. Easy. But I understand if you don't have 30 seconds to give your opinion about a store you either like (you're shopping there) or hate (you can't accept change). If you don't have time be nice about it!!!!! The people soliciting these surveys DO NOT get paid enough to deal with your rude behavior. In case you don't follow my meaning, here are some examples that I was subjected to that you should not follow:

- do not say "I'm in a hurry" then run past the person only to spend the next half hour shopping in their visual field...at least go to a different floor if you're gonna lie

-do not say "am I gonna get something if I do it? no? then forget it!"

- do not say "I did it yesterday" if we were not doing it yesterday

-do not say "no I won't take your survey! I hate Macy's! I hated Marshall Fields too! I want Dayton's back!" (btw lady, its been 7 years since Daytons was gone. and why are you still shopping here if you hate it?)

- do not put your hand in my face and curtly say "no" before I even ask you a question

-above all else DO NOT walk up to me and say "I'm disgusted! You can shove it!" and walk away. (found out he was "disgusted" with us because his bank declined his check for insufficient funds. Yes...your financial irresponsibility are my fault sir"

There you have it...do not do these things to the poor people soliciting surveys. They don't wanna do it anymore than you do...TRUST ME!